Terms and Conditions

AM Labels Ltd is a UK based Company.

UK Law prevails in any transaction or disputed transaction. Unless agreed at the time, items are not supplied on sale or return, however this does not affect purchasers normal rights under UK law. All transactions are subject to our Terms & Conditions of trade. Title to the goods mentioned does not pass to any other party, and all goods remain the property of the Company until payment is received in full. Standard manufacturer's warranty applies unless otherwise stated in writing.

Prices quoted are valid for 30 days unless otherwise stated and exclude VAT. All prices quoted and transactions are in pounds sterling.

Refund Policy

Order Cancellations
Customer's have the right to cancel an order within seven working days of placing the order or receiving the goods (which ever is the longer). Order cancellations must be provided in writing by fax or e-mail. If the goods have been dispatched by AM Labels Ltd before the order is cancelled, the goods and any product packaging must be returned at the customer's expense in good condition (ie. so they can be re-sold as new).
Provided the above conditions are met AM Labels will provide a refund, less 15% of the transaction excluding the original carriage cost within thirty working days.

Exceptions:
No refunds will be given for customised products such as labels made to order in a specific size or material. AM Labels recommend testing of sample materials and sizes before ordering.
For Software, If returned with seal intact then AM Labels will provide a refund, less 15% of the transaction excluding the original carriage cost within thirty working days. We can not except software returned with the seal broken, if customers wish to test software demo versions of most products are available to download via the website or on request on CD.
The above refund policy is at the discretion of AM Labels Ltd.

Returns Policy

Cancellations and Re-Stocking after 7 Working days:
If the customer wishes to return goods after 7 working days of receipt, a 15% re-stocking charge of the total value of the item being returned will be incurred, excluding the original carriage cost. The goods and any product packaging must be returned at the customer's expense in good condition (ie. so they can be re-sold as new).
For Software, If returned with seal intact or in the case of boxed product the cellophane wrapping intact then AM Labels will provide a refund, less 15% of the transaction excluding the original carriage cost within thirty working days. If customers wish to test software demo versions of most products are available to download via the website or on request on CD.
The above refund policy is at the discretion of AM Labels Ltd.

General terms and conditions

First Time orders. Online transactions with a credit/debit card via Worldpay, Other transactions (not online) must be paid by cheque, bacs or credit/debit card.
All Export Orders: Require an electronic transfer of funds to our Bank account
Stock availability is at time of quotation and may change without notice due to stock movement

Carriage:
For orders received by 2.00pm dispatch will be for:
Next day before 5.30pm with weight upto:
15Kg @ £ 10.00
Above 15Kg or an am delivery - ring for quotation
Carriage on Export orders - ring for quotation
All prices exclude vat.

Shortages or Errors:
All goods must be immediately examined when received.
Any shortages, errors or dead on arrival products must be noted and AM Labels Ltd informed in writing within two working days of receipt.
Label quantities are based on average numbers per roll and may not be absolute.
Agreed Sale or return goods are supplied against payment with order and return of goods for credit within 10 working days.
Returned items must be returned in fully saleable condition complete with all packaging in saleable condition. Cables must not be cut, terminated or soldered.

Warranty:
Equipment is supported by the manufacturers return to base warranty unless otherwise stipulated in our quotation or acknowledgement. Power supplies are not warranted against over voltage inputs or electrical noise. All equipment must be maintained within acceptable levels of preventive maintenance with regular service being recorded and available for inspection, our assessment will be final. All equipment must be used within specification and instruction contained within operational documentation. No responsibility is accepted for consequential damage or loss associated with the installation or use of the equipment described in the above quotation.

On site Warranty and service support contracts are available, call for details.
The Company reserves the right to charge interest at the rate of 5% per annum on overdue accounts